Shop Policies
Processing Timeframes
We aim to process all orders within 1 - 3 Business Days. However, please allow up to 5 Business Days as all Asteri Made products are made to order.
Once your order has been fulfilled and is ready to ship, we’ll send you an email to let you know it’s on the way. If you have selected either the Australian/International Standard or Express Shipping options, you will also be provided with your tracking number in this email (tracking numbers are not available for Sticker Shipping or Priority Sticker Shipping options).
Once you have received your tracking number, you can track your order via the Australia Post website.
Handmade Disclaimer
All Asteri Made products are 100% handmade. Due to this, there may be slight variation from one product to the next. Such variations are inherent in the manufacturing of handmade products, so you may see minor distinctions that will make your purchase special.
Returns
Asteri Made does not provide exchanges or returns, so please ensure you’re happy with your order before placing.
In the unlikely event you receive a product that is damaged, please email us within 48 hours of receiving your order and we will respond within 1 - 2 Business Days. Please ensure you provide sufficient photographic evidence of the damaged product. We will be unable to assist you with damaged product if sufficient photographic evidence is not provided.